To request a refill of your child’s medication, please send a message through the parent portal, ask your pharmacy to send an electronic refill request (not a fax) or leave a voicemail at 912-489-4379, option #3. You can also stop by or call the office during regular hours (8-5 Tu-F, closed during lunch). The answering service will not be able to assist with refills. The answering service can only assist with urgent medical problems (like side effects.) Dr. Zeanah will take care of all refills at the end of each day the office is open. She will also try to check the portal on Sunday or Monday each week.
Refills are not instant. They require chart review and checking the GA Drugs and Narcotics database. Most days, refills are electronically signed by Dr. Zeanah at the very end of the day. To inquire if your child’s prescription is ready, please call your pharmacy.
When requesting a refill, make sure you include your child’s full name and birthday. Dr. Zeanah will also need to know the name and strength (mg) of each medicine, the name of your pharmacy and the town of your pharmacy. (As an example, our patients use Rite Aid in 5 different towns. Please do not assume we know which pharmacy or which town.) Dr. Zeanah would also like to know if you think the medicine is working well. If it is not, changing it might be smarter that refilling another 30 days. In that case, leave a good call back number and be sure to answer calls from blocked numbers.
To access the parent portal, go to https://27415.portal.athenahealth.com/. Login using the user name (most are in the JaneDoe format). Click Messages then Open Secure Messaging. Click Compose in the upper left corner. Send a message requesting a refill. Remember to include the key information:
- Patient name
- Patient birthday
- Name and mg of each medicine
- Pharmacy name
- Pharmacy town